Privacy Policy
Privacy Policy
Last updated: April 1st 2025
Welcome to La Familia. We are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website and use our services.
1. Who We Are
La Familia is a membership platform offering discount cards and exclusive offers
2.What Information We Collect
We collect the following types of information:
Personal Information:
Full name
Email address
Phone number (if provided)
University / Student status
Billing address and payment details
Membership preferences and plan duration
Automatically Collected Information:
IP address
Browser type and device information
Usage data (e.g. pages visited, time on site)
3. How We Use Your Information
We use your information to:
Create and manage your membership
Process payments and send confirmations
Deliver personalised offers and updates
Improve our website and services
Communicate with you regarding support or promotions
Comply with legal obligations
4. How We Share Your Information
We do not sell or rent your personal data. We may share your data with:
Payment processors (e.g. Stripe, PayPal)
Email service providers (for updates and notifications)
Web analytics tools (e.g. Google Analytics)
Business partners (only in anonymised or aggregated form)
All third-party providers are required to keep your information secure and confidential.
5. Cookies & Tracking Technologies
Our site uses cookies to improve functionality, analyze usage, and deliver a better experience. You can manage your cookie preferences through your browser settings.
6. Data Security
We take data protection seriously and use industry-standard measures to protect your information. However, no system is 100% secure, so we encourage users to protect their accounts with strong passwords and avoid sharing login details.
7. Your Rights (UK & EU Students - GDPR)
You have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict processing
Withdraw consent at any time
File a complaint with a data protection authority
8. How Long We Keep Your Data
We retain your data for as long as your membership is active or as needed to comply with legal obligations, resolve disputes, or enforce our terms.
9. Children's Privacy
Our service is not directed at anyone under the age of 16. We do not knowingly collect personal information from children without parental consent
10. Changes To This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review it regularly.